You can view your payment and billing history on the Account page of your portal.

Check session usage and cancel your subscription at any time.

As a Neurosage Subscriber you are automatically charged once a month on the date you signed up. Your Neurosage Subscription is charged at the beginning of your billing cycle and can take several days to appear on your account.

 Your billing date may be 1 day earlier or later due to time zone differences.

 If the day of your billing date does not occur in every month (for example, the 31st), you will be billed on the last day of that month instead.

Sign in to your Account and select Manage payment info. Some payment options will direct you to their website to complete the update process.

If you would like to change how you pay for Neurosage, we have several payment options.

Step 1

 Go to the Billing Details page on your Account Page.

Step 2

 Click on the date of the charge you wish to view. The link will open a printable invoice page for that specific charge. If you prefer to print all the charges within the last year, you can print the Billing Details page.

Step 3

 Find answers to questions about taxes listed on your Neurosage invoice.

You can view your Neurosage billing information for up to one year. If you need billing information older than one year, please contact your financial institution.

If the bank or financial institution declined the charge:

Step 1

Step 2

You can pay for Neurosage with a credit or debit card. If one of your cards is not working, please contact us for help.

If your billing date is scheduled for a day that does not occur in a given month (such as the 31st), you'll be billed on the last day of that month instead.

If you recently changed your billing date and within the same month there is a price change, you could be charged earlier than expected.

Neurosage Subscribers are charged once a month on the date they signed up.

If you recently signed up for Neurosage, or you're a subscriber who changed your payment method or retried a declined payment, you may see an authorization request that appears as a pending transaction on your statement. Authorizations are not charges but may affect your available balance until your bank releases the funds in a few days.

If the authorization request consumed the available balance on your account, then we will be unable to process the Neurosage charge. If this happens, you will need to add funds to your account or use a different payment method.