Can't sign in to Neurosage

If you have trouble signing in to your Neurosage account, choose the option that best matches your issue.

If you get an error message when signing in
 If you get an Incorrect Password message or forgot your password, you will need to change your password.

 If you get an error message that says: ERROR OCCURED IN THE APPLICATION. Please contact Neurosage Support to help resolve this issue.
If you can't sign in on any computer.
Try signing in to your Neurosage account on a different computer. If you can't sign in on any computer, you might need to update your account. Trying one of these suggestions below might help:

 Forgot or need to change your Neurosage password

 Forgot email for Neurosage

 Neurosage asks to sign up when trying to sign in

 Neurosage account email was changed without permission

If you can sign in on one computer but not another, go to the next option.
If you can sign in on one computer but not another
If you can sign in on one computer but can't sign in on a different computer using the same email and password, there might be an issue with your computer or network.

Follow the steps to fix the problem.
Check your email and password
Make sure the email shown on your screen is correct.

Enter your password again, keeping in mind that Neurosage passwords are case-sensitive. Click Show to see your password and confirm it is correct.
Reset your password
You might need to reset your password. Click here to reset your password.
Restart your home network
  1. Turn off your computer, then unplug your modem and router from power.
  2. After 30 seconds, plug in your modem and router.
  3. Wait 1 minute, then turn on your computer.
  4. Try Neurosage again.
PLEASE NOTE: Some computers, modems, and routers might take longer to reconnect to the Internet.
Restore your default connection settings
If you've changed the connection settings on your computer, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.
  • Virtual Private Network (VPN) or proxy service settings.
  • Custom DNS settings.
If you need help changing these settings, contact the computer manufacturer.

Once you've reset these settings, try Neurosage again.
Contact your internet service provider
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

  • Check for an internet outage in your area.
  • Fix common router or modem issues and incorrect network settings.
  • Restart or reset your network's connection.
While talking with your ISP, let them know:

  • Whether the issue happens only on one computer, or other computers on the same network.
  • Whether your computer connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:

  • Using a web browser, go to fast.com to test your internet speed and connection directly to Neurosage.
  • Try playing Neurosage again to make sure the problem is fixed.